Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Email address and password
• Full name and contact information
• Bitcoin wallet addresses
• Transaction history
• KYC verification documents (when required)

2. How We Use Your Information

• To provide and maintain our services
• To process your transactions
• To verify your identity (KYC/AML compliance)
• To send you important updates
• To improve our services
• To detect and prevent fraud

3. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

4. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist our operations
• Legal authorities when required by law
• Professional advisors (lawyers, auditors)

5. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. After account closure, we may retain certain information for legal and regulatory purposes.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Contact Us

For privacy-related questions or to exercise your rights, contact us at privacy@bitpool.com